General guidance

Business hours

Floor Business hours Regular holiday
Mosaic Street 10:00-21:00
  • .which varies according to stores
No fixed holiday
Mall 2F/2F
Fashion floor 3F - 6F
11:00-21:00
  • .which varies according to stores
No fixed holiday
Restaurant floor 11:00-23:00
  • Please enquire at individual eateries for the times of last orders.
No fixed holiday

Stores with differing business hours

HOKUO 7:30-22:00 No fixed holiday
Mr. Farmer 9:00-23:00 No fixed holiday
OMG!CAFE 10:00-23:00 No fixed holiday
Hawaiian Pancake Factory 11:00-23:00 No fixed holiday
ITS’DEMO 9:00-22:00 No fixed holiday
Starbucks 11:00-21:00 No fixed holiday
Starbucks 7:00-23:00 No fixed holiday

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Various services

Information counter

Come to the Information Counter for store-specific enquiries, lost property etc., and for all enquiries relating to Shinjuku MYLORD.
When have a problem, ask anything casually;.

  • 2F  
    11:00-21:00

Odakyu reward card enrollment counter

There is now a dedicated counter for Odakyu Reward Card membership applications.
Apply here for an Odakyu Reward Card. Feel free to drop by anytime.

  • 4F in front of the elevators 12:00-20:00

Odakyu reward card enrollment counter

There is now a dedicated counter for Odakyu Reward Card membership applications.
Apply here for an Odakyu Reward Card. Feel free to drop by anytime.

  • 4F in front of the elevators
    12:00-20:00

ATM locations

On the 3F and 8F
in front of the elevators
Seven Bank ATM
In the 3F elevator hall
11:00-21:00
In the 8F elevator hall
11:00-23:00

Smoking area

There is a designated area for smokers.

8F In front of elevator hall

Rest areas

Rest areas with bench seating are available at all times. Mosaic Street has rest areas with tables and chairs—the ideal place to rendezvous with friends or to chat after going shopping.

  • In some cases the rest areas on Mosaic Street are unavailable due to events etc.
Halfway along Mosaic Street

Halfway along Mosaic Street

Bench of 2F

Bench of 2F

Restaurant floor bench (7F)

Restaurant floor bench (7F)

Restaurant floor bench (8F)

Restaurant floor bench (8F)

Restaurant floor bench (9F)

Restaurant floor bench (9F)

Rest room, Powder corner

2F Women’s, Men’s
4F Women’s
5F Women’s
7F Women’s (including separate room with diaper changing facilities), Men’s, Wheelchair accessible
8F Women’s (including separate room with diaper changing facilities), Men’s
9F Women’s (including separate room with diaper changing facilities), Men’s
Women’s (2F/4F)

Women’s (2F/4F)

Women’s (7–9F)

Women’s (7–9F)

Men’s (2F/5F/7–9F)

Men’s (2F/5F/7–9F)

Wheelchair accessible (7F)

Wheelchair accessible (7F)

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For customers with young children

Diaper changing facilities

There are diaper changing facilities in some women’s restrooms.

  • 7F, 8F, 9F

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For senior citizens and customers with disabilities

Wheelchair accessible restrooms

We have restrooms accessible to wheelchairs and customers with disabilities.

  • 7F

Automated external defibrillator (AED)

AEDs (automated external defibrillators).are available within Shinjuku MYLORD.

2F Next to the Information Counter

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We accept the following credit and gift cards

Credit card

The following credit cards are accepted at Shinjuku MYLORD.

  • VISA
  • Master
  • JCB
  • DINERS
  • AMEX
  • NICOS
  • JACCS
  • UC
  • UNIONPAY

Gift card

The following gift cards and gift certificates are accepted at Shinjuku MYLORD: DC, JCB, VISA, Diners, Amex, UFJ/Nicos Gift Card, UC Gift Card, Odakyu Department Store Gift Cards and Gift Certificates, Shinjuku MYLORD Store Association Gift Certificates.

*1) However, it is not possible to use gift certificates issued by and usable at Odakyu Department Stores in other locations nationwide).

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Access, parking lot

Please confirm to Shinjuku MYLORD in coming before;.

Odakyu reward card

In this section we will tell you about the convenient Odakyu Reward Cards, which are accepted at Shinjuku MYLORD.