FAQs


Q

I want to bring my young child, but are there any restrooms where I can change a diaper?

A

There are diaper changing facilities—including in a separate room—at the women’s restrooms on the 7th, 8th, and 9th floors.
A wheelchair accessible restroom is also available to customers on the 7th floor.


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Q

We want to go by car, is there designated parking lot?

A

available. Customers who spend 3,240 yen or more (incl. tax) at a single store in Shinjuku MYLORD can obtain a voucher for two hours’ free parking at the car park in Odakyu Southern Tower, Shinjuku Station South Exit.
Please present your car park ticket to store staff when making a purchase.
For details, please see page of "traffic access";.


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Q

Please tell access in hall;.

A

There are several entrance points to MYLORD, including from Shinjuku Station South Exit, Mosaic Street at Shinjuku Station West Exit, and the connecting exit from Odakyu Department Store. For details, "please see facilities summary page.


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Q

Where can I get Odakyu Point Cards and Odakyu Point Credit Cards?

A

.that "Odakyu reward card OP credit enrollment counter" is established in Shinjuku MYLORD the fourth floor in front of the elevators
Customers can apply here at any time. (as for the opening 12:00-20:00)


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Q

I need to get cash from an ATM….

A

Seven Bank ATM is available. in front of elevator hall of 3F and 8F

・Hours of operation
3F ATM 11 a.m.–9 p.m.
8F ATM 11 a.m.–11 p.m.

・Cards accepted at ATMs
As of March 31, 2014, and in alliance with 589 financial institutions worldwide, many cash cards and credit cards issued abroad are accepted at these ATMs.
※However, there are still some cases in which cards will not be accepted.
※.which varies in service, time, fee that can be used by each financial institution


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Q

Is there closed day?

A

We are open for business 365 days a year. Should it be necessary to close for business due to unforeseen circumstances, the relevant information will be posted on this website.


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Q

About smoking

A

Eating and drinking store in hall is storewide non-smoking;.
※Please use smoking area in front of 8F, the elevator hall;.


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